H1 block for SEO

Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
Job Function: 
Hotel/Resort Operations
Cincinnati, Ohio United States
Brand / Resort: 
Dolce Hotels & Resorts

Assistant Housekeeping Manager

08 Jan 2018

As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence.  To learn more visit us at http://www.wyndhamworldwide.com.

Property Overview: 

Located less than ten miles from downtown Cincinnati, The Summit is set to usher in a new era of style and sophistication in the Queen City. The anchor of $124 million mixed-use development on the campus of MedPace, the 239-room hotel will delight guests with a contemporary, Cincinnati-centric art collection; modern Fitness Center with yoga studio; and well-stocked library. Chefs and mixologists will oversee an innovative program highlighted by fresh, seasonal ingredients with a culinary nod to the region’s German heritage.

Job Description
Wyndham Hotel Group is searching for a Assistant Housekeeping Manager to work at to work at the new property The Summit. This position is responsible for overseeing the day-to-day operation of the housekeeping department providing supervision of the housekeeping staff under guidance of Executive Housekeeper and supporting the Housekeeping Supervisors.

Responsibilities will include but not be limited to:

  • Controls, monitors and communicates room status with front desk.
  • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
  • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
  • Inspects, monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas as assigned.
  • Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns regarding housekeeping/laundry services.
  • Enforces standard procedures for the acceptance, security and return on guest lost and found items.
  • Assists in conducting inventories of uniforms, linen, supplies and equipment as required and orders and receives supplies so as to maintain adequate inventory levels.
  • Turn in ready rooms to computer as soon as they become available; turn in discrepancies with front desk daily before the end of shift.
  • Turn in maintenance requests daily.
  • Monitor and follow up on Room Attendant and Houseperson assignments daily.
  • Provide on-going training to Room Attendants and Housepersons.
  • Assist in cost control and payroll

Basic Qualifications

  • High school education, GED, or equivalent experience.
  • Minimum 2 years of experience working in a high volume hotel, conference center or resort with at least one of those in a supervisory role.


Preferred Qualifications

  • Outstanding management, organization, communication and leadership skills.
  • Ability to successfully coordinate staff in a high volume, time sensitive environment.
  • Maintain sanitation procedures and organization of work area adhering to all OSHA and local health department regulations.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Highly organized and detail-oriented.
  • Must be able to abide by the company appearance standards and compliance with the designated uniform.
  • Must be able to work any shift, weekends, holidays, and special events, as needed.
  • Must have employment eligibility in the U.S.
  • Basic office skills, experience with personal computer & Microsoft Office, general office equipment and 10-key calculator.


Physical requirements:


·       Regularly required to sit, stand, walk, bend and use hands to handle objects, tools 

        or controls.

·       Must be able to lift up to 50 lbs. and work the majority of shift in a standing 


·       Frequently is required to talk or hear.


If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

© 2006-2017 Wyndham Worldwide Corporation. All rights reserved. Wyndham Worldwide and affiliated brands and logos are service marks and/or registered trademarks of Wyndham Worldwide or its subsidiaries in the United States and other countries.