H1 block for SEO

Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1717387
Job Function: 
Hotel/Resort Operations
Housekeeping
Location: 
Orlando, Florida United States
Brand / Resort: 
Wyndham Hotels and Resorts
Schedule: 
Full-time

Assistant Housekeeping Manager

05 Dec 2017
Envision your career with one of the world's largest hospitality companies.  With over 7,000 hotels, 145 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates across six continents you'll discover the rewards of working in an energetic environment with caring colleagues.  Rewards that include a career path with diverse opportunities, learning and mentorship.  Wyndham Worldwide (NYSE: WYN) has been an industry leader in hospitality with almost $4 billion in revenues.  Wyndham continues to expand and grow through industry leading efforts like Women on Their Way and Wyndham Green.  While you may know our brands RCI, WorldMark by Wyndham, Ramada, Days Inn and Travelodge; there are many more aspects and companies to this leader in hospitality.
 
As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise.  A promise to be responsive to needs, to be respectful in every way and deliver a great experience.  It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, DiversityInc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others.  Come and join our Wyndham Family and discover the rewards for your career.
 
The Wyndham Orlando Resort, International Drive has a phenomenal Assistant Housekeeping Manager opportunity.  The Assistant Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
 
Fundamental Requirements:
 
  • Maintain a warm and friendly demeanor at all times.
  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.  Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Housekeeping personnel according to Wyndham SOP's.
  • Ensure compliance to Standard of the Week training, using the steps to effective training according to Wyndham standards.
  • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
  • Assist in maintaining and controlling all housekeeping equipment.
  • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
  • Ensure that large guestroom turns are managed efficiently.
  • Ensure consistency with departmental opening and closing procedures.
  • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Wyndham SOP's.
  • Develop employee morale and ensure training of Housekeeping personnel.
  • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
  • Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
  • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Wyndham standards.
  • Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
  • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
  • Ensure guest privacy and security through correctly following Wyndham procedures.
  • Monitor work orders and submit to Engineering according to hotel procedures.  Follow up on work orders to ensure completion.
  • Conduct pre-shift meetings for room attendants and housemen.
  • Respond to emergency situations using information contained in MSD sheets.  Keep MSD sheets current and easily available.
  • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
  • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Maintain Wyndham SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Ensure implementation of all Wyndham policies and house rules.  Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
  • Carry a pager at all times.  Operate pagers and radios efficiently and professionally in communicating with hotel staff.  Ensure the proper use of radio etiquette within the department.
  • Manage and organize large turn days (including group check-ins or check-outs).
  • Monitor out-of-order, out-of-service, discrepant, and show rooms.
  • Must maintain constant communication with Guest Services.
  • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
  • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Wyndham standards.
  • Maintain and monitor "Lost and Found" procedures and policies according to Wyndham standards.
  •  Maintain key control system for house keys.
  • Ensure participation within department for monthly Wyndham Way team meeting.
  • Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
  • Monitor all V.I.P.'s, special guests and requests.
  • Review Housekeeping log book and Guest Request log on a daily basis.
  • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Use the telephone and computer system for reporting and verifying room status.
  • Record all valet laundry for valet cleaners.  Check and review incoming laundry at end of day to ensure all items have been returned.
  • Properly store, secure and issue supplies as needed to meet business demands.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Ensure overall guest satisfaction.
Qualifications
Education & Experience: 
 
  • At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience.
  • Supervisory experience required.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
 
Physical requirements:
 
  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Equal Opportunity Employer M/F/D/V and Drug Free Workplace
 

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

© 2006-2017 Wyndham Worldwide Corporation. All rights reserved. Wyndham Worldwide and affiliated brands and logos are service marks and/or registered trademarks of Wyndham Worldwide or its subsidiaries in the United States and other countries.