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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1709672
Job Function: 
Hotel/Resort Operations
Food & Beverage
Location: 
Philadelphia, Pennsylvania United States
Brand / Resort: 
Wyndham Hotels and Resorts
Schedule: 
On-Call

Banquet Server

16 Jun 2017

 

The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.

 

General Requirements:

 

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

·         Maintain a warm and friendly demeanor at all times.

 

 

 

DUTIES & FUNCTIONS

 

 

 

Fundamental Requirements

·            Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.

·            Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.

·            Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.

·            Served guests according to the hotel’s standards in a friendly, courteous, and professional manner.

·            Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.

·            Set all tables according to hotel standards.

·            Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.

·            Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.

·            Prepare room according to BEO and the various meal functions.

·            Follow all money handling procedures when serving the guest.

·            Know and use “suggestive selling” techniques.

·            Know the menu items for each function served and able to give accurate descriptions.

·            Ensure overall guest satisfaction.

 

Qualifications
 

Education & Experience: 

·            High School diploma or equivalent and/or experience in hotel or a related field preferred.

Physical requirements:

·            Flexible and long hours sometimes required.

·            Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

·            Ability to stand during entire shift.

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Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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