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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
Job Function: 
Sales & Marketing
Shawnee On Delaware, Pennsylvania United States
Brand / Resort: 
Wyndham Vacation Ownership

Call Center Supervisor

02 Nov 2017
Position Summary:
The Call Center Supervisor will supervise, train and motivate all Vacation Referral Representatives that are responsible for contacting and qualifying referrals over the phone and invite prospects to take advantage of discounted promotional vacation giveaways at Wyndham Vacation Resorts (Shawnee Village).  Will be responsible for maintaining accurate records and reports of all tours brought in through the referral department.  Model and strengthen our corporate culture while ensuring sales and site performance objectives are maximized.  
Job Responsibilities:
  • Communicate changes in reference to reservations to the appropriate individuals. 
  • Maintain all required reports for the department.
  • Prepare daily worksheets to track attempts, completes and reservations.
  • Stay up-to-date on all programs, lead sources and incentives.
  • Monitor Representatives to provide continuous training
  • TO when ever needed to take down a deal
  • Monitor time and provide coaching, counseling, and corrective actions when needed
  • Ensure adherence to all national, state and internal Do Not Call Policies.
  • Open communication with Member Services and other Sales Departments as well as corporate.
  • Generate telesales scripting.


Minimum Qualifications:
  • 2-3 years of telemarketing/call center experience
  • Minimum of 1 year in a supervisory or management role
  • Proven sales experience
  • Excellent management and team building skills.
  • Good organization skills and the ability to maintain accurate data and records.
  • Enthusiastic mental attitude and willingness to do what it takes to get the job done correctly and efficiently.
  • Professional communication skills in dealing with diverse clients and company personnel.
  • Positive and upbeat attitude to ensure great work environment.
  • Track record of strong work ethics and integrity with a sincere desire to make a difference.


If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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