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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
Job Function: 
Hotel/Resort Operations
Guest Services
Sydney, New South Wales Australia
Brand / Resort: 
Wyndham Vacation Resorts Asia Pacific

Casual Guest Service Agent - Shoal Bay

14 Sep 2017

Casual Guest Service Agent - Shoal Bay
  • Casual position available
  • Immediate start 
  • Beautiful location
  • Rotating roster

Our Ramada Resort Shoal Bay resort is looking for a casual Guest Service Agent that thrives on providing exceptional customer service to join our fantastic team!

The Position:
As Guest Service Agent, you will be responsible for carrying out key daily tasks on the reception desk from checking in and out Owners and guests, answering internal and external calls, responding to enquires and providing information on the local area and most importantly delivering a high level of customer service to actively contribute to the company vision of making holiday dreams come true.


What are we looking for?

  • Previous experience in a similar Front Office/ Reservations role in a Resort/Hotel environment is essential
  • RSA certification is advantageous
  • Excellent communication, interpersonal and customer service skills
  • Knowledge and training in fire and evacuation
  • Confident to work on your own at night
  • Be a self-starter and have the ability to work unsupervised in a busy environment
  • Previous experience with a PMS system is advantageous
  • Genuine passion about customer service and exceeding customer expectations
  • Immaculate presentation and grooming standards
  • Ability to work a flexible roster, including weekends and school holiday periods
Who are we?
Wyndham Vacation Resorts Asia Pacific, part of the Wyndham Worldwide Group, is one of the market leaders in Vacation Ownership development, offering a network of national and international resorts. We are a fast-paced, progressive and dynamic company enjoying constant growth.
What do we offer?
Great company benefits including discounted resort stays across Australia, New Zealand and Fiji, private health insurance, training opportunities and a fantastic working environment on offer!


    If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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