Casual In House Resort Host - Sydney
About the Role
Primarily, the In House Resort Host is responsible for building rapport with our guests with the aim of generating and booking sales appointments for the onsite sales team. This involves attending a face to face sales presentation which offers them the fantastic opportunity to make their holiday dreams come true! In addition, the In House Resort Host greets and welcomes our guests to the resort, provides resort facilities and services information, advises on local attractions/ activities/ restaurants etc. ensuring our guests' holiday expectations are exceeded. Duties include but are not limited to:
Encourage and schedule guests to attend onsite sales presentations during their stay at the resort with adherence to Company's qualification specifications
Provide the highest level of customer service, attend to guests’ needs and requests in a timely and efficient manner ensuring all expectations are exceeded
Meet the monthly targets; Support the Company's sales and marketing programs and strategies
Display a positive, courteous and respectful attitude towards guests, the Company and team members; Support others within the team and empower each other wherever possible
Create Personalised and Memorable experiences for all guests
Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
- Have a solid background in Sales, Hospitality, or Customer Service Industries
- Have a passion for sales and delivering exceptional customer service
- Be a real 'people person' and genuinely enjoy getting to know people
- Have a strong ability to stay focused during busy times/pressure situations
- Have a strong ability to build and develop positive relationships
- Be self-motivated, result driven and use initiative
- Flexible to work a 7 day week roster including weekends, evenings and holidays
Wyndham Vacation Resorts Asia Pacific is one of the market leaders in resort and hotel ownership and management that offer a network of national and international resorts. We offer a wide array of exciting and challenging experiences throughout your career journey coupled with career progression and development. We pride ourselves on our professional yet relaxed culture with a healthy work/life balance and team camaraderie like no other, where you will feel recognised and rewarded.
If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.
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