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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1713896
Job Function: 
Sales & Marketing
Location: 
Napa, California United States
Brand / Resort: 
Dolce Hotels & Resorts
Schedule: 
Full-time

Concierge for Meeting and Conference Services

12 Sep 2017
Join the Silverado Family!
 
Silverado Resort and Spa is seeking for qualified and motivated candidates for the position of Concierge with our Meeting and Conference Services Team.. Imagine belonging to a team that delivers the gold standard of a luxurious and relaxing stay in the Napa Valley. Join a passionate group of people whose job is to deliver extraordinary customer service at one of the most beautiful resorts in Northern California.
 
The Concierge for Meeting and Conference Services is responsible for:
  • Creating a unique service experience for all clients and guests by sharing knowledge of the Resort, Resort Restaurants, local points of interest, and events
  • Describing beer, wine and liquor options on the hotel alcoholic beverage list to sell to guests and respond to guest inquiries
  • Ensuring meeting/ banquet room(s) and or events are set up on time
  • Being attentive of guests’ needs and assist in providing a pleasant meeting and or resort experience
 
As part of the Meeting and Conference Services team, you will join other associates that value hard work and pride themselves in making every single event an unforgettable one for our guests and their loved ones.
 
Our team is:
• Dedicated to exceeding service standards and providing services of the highest caliber.
• Able to work/collaborate together and communicate effectively with guests and associates at all levels of the organization.
 
OUR MISSION: Only at Silverado Resort and Spa will you find a captivating place that must be experienced, where tradition and history are honored and modern day luxury is delivered.  We create unforgettable moments for every single member, every single guest, one story at a time.
 
Silverado Resort and Spa offers a competitive salary and benefits package.
 
Apply now!
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
WEDDING AND CONFERENCE SERVICES MANAGER
 
Join the Silverado Family!
 
Silverado Resort and Spa is seeking for qualified and motivated candidates for the position of Wedding and Conference Services Manager. Imagine belonging to a team that delivers the gold standard of a luxurious and relaxing stay in the Napa Valley. Join a passionate group of people whose job is to deliver extraordinary customer service at one of the most beautiful resorts in Northern California.
 
The Wedding and Conference Services Manager is responsible for:
  • Generating food, beverage, and wine activity revenue on and off-property.
  • Working closely with clients to coordinate all aspects of their program.
  • Serving as the key liaison between the client and the operating departments throughout the Resort.
  • Providing superior customer service by being detailed oriented, proactive, and effectively managing/anticipating/delivering on every client’s needs.
 
As part of the Sales team, you will join other associates that value hard work and pride themselves in making every single event an unforgettable one for our guests and their loved ones.
 
Our team is:
• Dedicated to exceeding service standards and providing services of the highest caliber.
• Able to work/collaborate together and communicate effectively with guests and associates at all levels of the organization.
 
 OUR MISSION: Only at Silverado Resort and Spa will you find a captivating place that must be experienced, where tradition and history are honored and modern day luxury is delivered.  We create unforgettable moments for every single member, every single guest, one story at a time.
 
Silverado Resort and Spa offers a competitive salary and benefits package.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Join the Silverado Family!
 
Silverado Resort & Spa is seeking qualified candidates for the position of Guest Services Agent. The Guest Service Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. Essential functions include but are not limited to:
 
  • Greet guests in a friendly and warm manner ; perform guest check-in and check-out; solve guest-related problems within scope of responsibility.
  • Enter data into computer, including posting miscellaneous charges and entering wake-up call requests into PBX system.
  • Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or computer
  • Oversee all cash/credit card transactions and maintain a personal bank. Must understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and directions
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  • Answer phones and relay messages to guests and associates; direct telephone calls, internal and external, to the proper party.
  • Send/receive faxes that come in to the front fax machine; ensure that incoming faxes are delivered to the appropriate recipient.
  • Generate reports for Front Desk, Engineering, and Housekeeping as necessary.
  • Establish and secure proper credit between the property and the guest.
  • Complete a daily shift audit and balance all account settlements, charges, etc.
  • Transport guests as needed.
  • Perform other guest services duties whenever necessary.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
WEDDING AND CONFERENCE SERVICES MANAGER
 
Join the Silverado Family!
 
Silverado Resort and Spa is seeking for qualified and motivated candidates for the position of Guest Services Agent. Imagine being at the forefront of the hospitality industry with a team that delivers the gold standard of a luxurious and relaxing stay in the Napa Valley. Join a passionate group of people whose job is to deliver extraordinary customer service at one of the most beautiful resorts in Northern California.
 
The Guest Services Agent is responsible for:
  • Greeting all guests in a friendly and warm manner; performing guest check-in and check-out; and solving guest-related problems in a timely and professional manner.
  • Entering guest data into computer, including posting miscellaneous charges and entering wake-up call requests into PBX system.
  • Overseeing all cash/credit card transactions and maintain a personal bank. Must understand and enforce the hotel company credit policies. Accounting for all cash and making deposits in accordance with hotel and company policies.
  • Assisting guests in navigating our gorgeous property and providing information on Resort services. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
 
As part of the Guest Services team, you will join other associates that value hard work and pride themselves in making every single event an unforgettable one for our guests and their loved ones.
 
Our team is:
• Dedicated to exceeding service standards and providing services of the highest caliber.
• Able to work/collaborate together and communicate effectively with guests and associates at all levels of the organization.
 
OUR MISSION: Only at Silverado Resort and Spa will you find a captivating place that must be experienced, where tradition and history are honored and modern day luxury is delivered.  We create unforgettable moments for every single member, every single guest, one story at a time.
 
Silverado Resort and Spa offers a competitive salary and benefits package.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Silverado Resort & Spa is seeking candidates for Concierge position. The Concierge is responsible for providing information to guests about hotel services, features and room amenities. Essential functions include but are not limited to:
  • Provides a welcoming and warm greeting to all guests.
  • Follows up on guest requests and coordinate requests for special arrangements.
  • Assists guests with problem solving, directions, and general information.
  • Sells guest amenities.
  • Assists the Guest Services staff in meeting guest needs.
  • Coordinates guest recreation as needed. Assists Conference Planning staff as needed.
  • Maintains accurate daily event information. Maintains daily posting of event sheet.
  • Maintains supply of informational brochures, flyers, and maps.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Join the Silverado Family!
 
Silverado Resort and Spa is seeking for qualified and motivated candidates for the position of Concierge Agent. Imagine belonging to a team that delivers the gold standard of a luxurious and relaxing stay in the Napa Valley. Join a passionate group of people whose job is to deliver extraordinary customer service at one of the most beautiful resorts in Northern California.
 
The Concierge Agent is responsible for:
  • Providing a warm and courteous welcome to all Silverado guests and their families.
  • Maintaining current knowledge of events, points of interest, and services in the Napa Valley to assist guests with their inquiries.
  • Engaging with guests and proactively seeking ways to enhance their stay by coordinating requests and special arrangements.
  • Assist guests in navigating our gorgeous property and providing information on Resort services.
 
As part of the Guest Services team, you will join other associates that value hard work and pride themselves in making every single event an unforgettable one for our guests and their loved ones.
 
Our team is:
• Dedicated to exceeding service standards and providing services of the highest caliber.
• Able to work/collaborate together and communicate effectively with guests and associates at all levels of the organization.
 
 OUR MISSION: Only at Silverado Resort and Spa will you find a captivating place that must be experienced, where tradition and history are honored and modern day luxury is delivered.  We create unforgettable moments for every single member, every single guest, one story at a time.
 
Silverado Resort and Spa offers a competitive salary and benefits package.
 
Qualifications

 

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