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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1717462
Job Function: 
Hotel/Resort Operations
Guest Services
Location: 
Ad Dawhah, Qatar
Brand / Resort: 
Wyndham Hotel Group
Schedule: 
Full-time

Concierge Supervisor - Wyndham Doha West Bay

07 Dec 2017
As Concierge supervisor, you will be responsible to supervise the concierge staff as well as creating a welcoming first impression and providing current information about the Hotel and events to the guests. He / She will be also responsible for greeting guests, assisting with questions, and providing recommendations and directions for restaurants and events in the area.
 
KEY RESPONSABILITIES 
  • Develops a strong knowledge of the hotel’s facilities and services and of the surrounding community
  • Obtains and coordinates necessary guests’ itinerary tickets
  • Oversees the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed.
  • Provides information and assist guests concerning restaurants, events and other appropriate services.
  • Oversees and supervises the lobby and concierge duties.
  • Schedule concierge schedules as needed
  • Maintain a listing transportation guides
  • Maintains lobby reader board and all property brochures racks, order and restock when necessary.
  • Trains, motivates and evaluates with the assistance of the Front Office Manager all new and existing concierge associates.
  • Ensures that all necessary equipment are maintained properly with sufficient stock for day to day operations.
  • Ensures that all sections have proper coverage of staff at all times
  • Ensures that guest luggage records are accurately maintained and all special requests are met.
  • Processes and deliver messages for Guests.
  • Delivers and safely storage Guest luggage.
  • Stay current and up to date with all hotel services as well as daily VIP requests and special events.
  • Ensures orderliness and safety guidelines around the lobby and front door areas.
  • Coordinates guest requests for special services or equipment with the appropriate department.
  • Handles guest complaints and solves problem with the assistance of the Front Office Manager.
  • Be knowledgeable of all in house and arriving guests.
  • Arranges for package delivery and pickup for guests. 
Leadership 
  • Maintaining a business environment based on the Code of Conduct and Company Vision
  • Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances
  • Responsible for People leadership of direct reports of your team (recruitment and selection, performance management (Appraisal/PDP), associate development and motivation, counselling / disciplinary issues.
  • Conduct regular coaching sessions/1:1s with direct reports. 
Human Resources
  • Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc.
  • Ensure that the administration of the probation review process in the operational department and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties.
  • Talent Reviews taken place as per the communicated timeline and are live in the business.
  • Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged.
  • Control the LTO, Absence and Payroll in your department with the assistance of the Front Office Manager in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
  • Conduct interviews with the assistance of the Front Office Manager for relevant roles in conjunction with HR
  • Ensure that you dine in the Associate restaurant at least three times a week and provide HR Leader on property feedback
  • Support WYNcom with quarterly People, Community and Sustainability engagement events. 
Communication
  • To conduct or chair regular communication meetings with your team and actively participate in relevant business meetings to facilitate effective communication.
  • Conducted documented 121’s with all direct reports
  • Share all relevant information with Front Office Manager in 121’s. 
Finance
  • Plan and track departmental budget   with the assistance of the Front Office Manager.
  • Plan and track departmental holidays and lieu days as per the needs of the business. 

SKILLS & COMPETENCIES 

  • Good communication skills
  • Good organizational skills
  • Professional temperament
  • Great customer service skills. 
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.
 
Employment Disclaimer
 
In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on their behalf. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving as the management company and will not be the actual employer.
Qualifications

EXPERIENCE, CERTIFICATION & EDUCATION 

  • A minimum of 3 years in a similar role in a five star hotel
  • Hospitality diploma or certificate
  • Proficient in  English both writing and speaking
  • Arabic is a plus

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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