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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
Job Function: 
Event Planning
Napa, California United States
Brand / Resort: 
Dolce Hotels & Resorts

Conference Services Manager

29 Aug 2017
Join the Silverado Family!
Silverado Resort and Spa is seeking for qualified and motivated candidates for the position of Concierge with our Meeting and Conference Services Team.. Imagine belonging to a team that delivers the gold standard of a luxurious and relaxing stay in the Napa Valley. Join a passionate group of people whose job is to deliver extraordinary customer service at one of the most beautiful resorts in Northern California.
The Concierge for Meeting and Conference Services is responsible for:
  • Acting as a liaison between Meeting Professionals/Catering Customers and all operating departments to ensure a high standard of organization and guest service throughout all convention and banquet meeting areas
  • This position provides a visible and accessible floor presence in order to anticipate, understand and act upon all client needs
  • The Meeting Concierge proactively monitors customer functions, spending 95% of each day interacting with meeting professionals and their attendees to ensure customer satisfaction
  • Reviews all relevant written communications (Group Resumes, Daily Event Lists, Banquet Event Orders, etc…) and verifies accuracy of room sets
  • Meets with Meeting Professionals/Catering Customers prior to the start of the first event to verify meeting specifications and establish communication method (house phone, walkie talkie, etc…)
  • Remains accessible to Meeting Professionals/Catering Customers throughout assigned functions
  • Continually inspects for cleanliness and maintenance of all function space, public areas and banquet areas
  • Coordinates with all operating departments to ensure top product quality
  • Communicates any event changes in a timely manner to relevant operating departments and to the Conference/Catering Manager responsible for the group
  • Attends all pre-con meetings and other meetings specified by the Catering/Conference Services Team
  • The Meeting Concierge provides daily support to the Catering and Conference Service Managers and Banquet Managers to ensure effective operation of either department, or any other supportive functions based upon the requirements of the resort and guest needs and expectations
As part of the Meeting and Conference Services team, you will join other associates that value hard work and pride themselves in making every single event an unforgettable one for our guests and their loved ones.
Our team is:
• Dedicated to exceeding service standards and providing services of the highest caliber.
• Able to work/collaborate together and communicate effectively with guests and associates at all levels of the organization.
OUR MISSION: Only at Silverado Resort and Spa will you find a captivating place that must be experienced, where tradition and history are honored and modern day luxury is delivered.  We create unforgettable moments for every single member, every single guest, one story at a time.
Silverado Resort and Spa offers a competitive salary and benefits package.
Apply now!




If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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