Convention Services Manager
The Convention Services Manager is responsible for independently managing assigned group business after it is turned over from the sales department, throughout and through the closure of the event and subsequent financial aspects of the program, while maintaining profitable operations and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. He/She is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.
- Manage existing accounts and follow up with client re-solicitation to capture future business.
- Respond to requests by Meeting Planners immediately.
- Interact with outside planners, vendors for event set-up.
- Maintain pricing integrity and propose upscale menus for clients.
- Create, review and revise rooming lists and VIP lists.
- Manage the Delphi or function book and adjust space in order to ensure maximum potential revenue.
- Be visible on the floor and assist staff as needed during functions.
- Respond to guest complaints in a timely manner.
- Keep immediate manager fully informed of all problems or matters requiring his/her attention.
- Work with F&B managers and keep them informed of F&B issues as they arise.
- Prepare and submit required reports in a timely manner.
- Know meeting room set-ups and capabilities.
- Know sleeping room configurations and types.
- Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and engineering.
- Be involved in and/or conduct departmental and hotel training
- Plan and execute holiday and special events in conjunction with the Catering Managers.
- Use feedback from Meeting Planner evaluations to improve service and quality.
- Manage the Business Center including Business Center Coordinators as needed to meet client needs and to maintain efficient and effective operations.
Education & Experience:
At least 2 years of progressive experience in a hotel or a related field; or a 2-year college degree and 1 or more years of related experience.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.
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