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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
Job Function: 
Call Center & Customer Service
Gargrave, North Yorkshire United Kingdom
Brand / Resort: 
Dial An Exchange

Cottage & Villa Exchange Agent - DAE

10 Apr 2018
  • Managing the existing database of customers to ensure that they are aware of, and enjoying the holiday opportunities which DAE offers.
  • Providing excellent customer service.
  • Researching and contacting property owners to introduce DAE’s services.
  • Recruiting new members to enrol with DAE.
  • Pro-actively deal with members across various channels, maximising contacts by both inbound and outbound calls, and well as emails
  • Achieve all personal targets and objectives through maximising all sales and value-add opportunities.
  • Motivated to earn competitive incentives by meeting personal and market set KPI’s.
  • Flexibility to work in a changing environment offering members various holiday products, with a strong focus on switch-selling and first contact resolution.
  • Delivering a high level of service to our expanding member base through regular contact
  • Resolution of member complaints/enquiries whether verbal, written or via e-mail relating to all aspects of the RCI system.
  • Administration of compensatory payments where applicable.
  • Logging completed work accurately to allow us to report the activity of the department on a daily and monthly basis.
  • Candidates will be expected to work in a self-directed manner but will receive mentor support from Team Leaders and coaches.
  • Ability to take ownership of members’ queries.
  • Minimising escalations at all costs.
  • Excellent telephone manner
  • Professional writing skills 
  • Proven sales ability and a positive attitude where occasional rejections do not adversely affect approach
  • An ability to handle challenging sales and service situations
  • Results Driven
  • Passionate about delivering excellent service
  • Desire to learn and continually expand your destination knowledge
  • ‘Can do’ attitude where nothing is too much trouble
  • Flexibility to adapt in a changing environment
  • Travel experience and geography knowledge would be of benefit
  • Negotiation Skills – securing win-win agreements.
  • Experience of working in a sales environment or contact centre would be a distinct advantage, though not a necessity as full training will be provided
  • Ability to manage time effectively in order to arrange workload and prioritise key tasks
  • Ability to work independently and as part of a small team


If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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