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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
Job Function: 
Call Center & Customer Service
Las Vegas, Nevada United States
Brand / Resort: 
Wyndham Vacation Ownership

Customer Service Collector

12 Mar 2018
We are currently recruiting strong customer service candidates for our Collector position in our call center located in Summerlin:
Job Summary:

- Utilizing our autodialer system, make contact with our past due owners by telephone, both incoming and outgoing calls, in order to negotiate and collect past due loan payments or maintenance fees

- Negotiate payment plans and analyze customer's situation to determine best course of action following business practices and policies

- Make independent choices to satisfy customer needs and resolve debtor disputes

- Initiate follow-up on all accounts in order to ensure payment plans are fulfilled

-Skip tracing

Envision your career with one of the world's largest hospitality companies. With over 7,000 hotels, 145 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates across six continents you'll discover the rewards of working in an energetic environment with caring colleagues. Rewards that include a career path with diverse opportunities, learning and mentorship. Wyndham Worldwide (NYSE: WYN) has been an industry leader in hospitality with almost $4 billion in revenues. Wyndham continues to expand and grow through industry leading efforts like Women on Their Way and Wyndham Green. While you may know our brands RCI, WorldMark by Wyndham, Ramada, Days Inn and Travelodge; there are many more aspects and companies to this leader in hospitality.
As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise.  A promise to be responsive to needs, to be respectful in every way and deliver a great experience.  It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, DiversityInc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others.  Come and join our Wyndham Family and discover the rewards for your career.
Minimum Qualifications:

- High school diploma or G.E.D. equivalent

- Prior customer service experience in any capacity

- Prior collections experience

- Ability to navigate a computer and work with multiple applications at one time

- Excellent telephone and communications skills

- Ability to work independently and prioritize tasks efficiently

- Positive attitude

- Active listening skills to understand customer's needs

- Ability to build rapport quickly with customers

- Ability to negotiate and ask for a payment


Preferred Qualifications:

- Some college education

- Desire to grow into a leadership position

- Prior skiptracing experience


A career at Wyndham offers you great benefit opportunities with a competitive package of salary and bonus, benefits and recognition.  In addition to great employee discounts on such travel related areas as hotel & lodging, car rentals & other goods & services, you will receive:
•           Medical/dental and vision care plans
•           A 401(k) program that matches dollar for dollar up to 6% of salary (to government max)
•           Programs that include Flexible Spending Accounts, short & long term disability, life insurance & educational assistance amongst others
Along the way, you will have an opportunity to contribute to improving the world around us through our volunteer efforts and global sustainability program, Wyndham Green.
Come and be part of One Family, One Team, One Company . . . Wyndham
                                                                                                People Make the Difference



If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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