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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
Job Function: 
Call Center & Customer Service
Salt Lake City, Utah United States
Brand / Resort: 
Hawthorn Suites by Wyndham

Evening Social Attendant

01 Sep 2017
Food & Beverage Associate 

The Food and Beverage Associate will be responsible for providing excellent guest service as it pertains to the food and beverage outlets of hotel. He/She will promptly address guest service needs, complete food orders and request, clean and stock all areas based on inventory control. He/she will maintain the company’s expected high quality standards and will follow all safety protocols as dictated by company policy and maintain Occupational Safety and Health Administration (OSHA) standards at all times. 

Essential Job Functions 

Responsibilities include, but are not limited to: 

1. Responsible for the Food and Beverage function of the hotel: Promptly greet guests in a friendly and professional manner. Ensure the packaged products are stocked, maintain cleanliness of all food and beverage areas, assist in preparation of food orders.
2. Maintain positive guest, owner and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. 
3. Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures.
4. Cultivate a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. 
5. Performs other duties as needed.
Minimum Requirements and Qualifications 

• High School diploma or equivalent 

Knowledge and skills 
• Organizational Skills. 
• Excellent communication skills. 
• Acquires job skills and learns company policies and procedures to complete routine tasks. 
• Ability to read and comprehend routine instructions, short correspondence and memos. 
• Ability to give high priority to customer service. 
• Ability to solve problems with a minimum of supervision. 
• Ability to read, write and understand English. 
• Basic office skills helpful including basic math, proper cash handling procedures. 
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff. 
• Ability to multi-task and work in a fast paced environment. 
• Must be people oriented and able to work independently or with others as needed. 
• Must be detail oriented. 

Technical Skills 
• Basic knowledge of inventory and rotation of food 

Job experience 
• 6 months to 1 year of food service experience preferred or 
• 1 year of customer service experience in service or retail environment 


If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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