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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
Job Function: 
Hotel/Resort Operations
Guest Services
La Hulpe, Walloon Brabant Belgium
Brand / Resort: 
Dolce Hotels & Resorts

Front Office Agent

06 Oct 2017

Position Summary
To assist guests with any needs or questions that arise during check-in and checkout.

Essential Functions

Welcomes guests, solves minor problems, and ensures guests have a great stay.
Enters data into computer, including some minor accounting functions.
Registers guests in and out of the conference center.  Establishes and secures proper guest credit.  Handles any billing questions and inquiries.
Solves guest-related problems within scope of authority.
Enters wake-up call requests into PBX system.
Generates reports for Front Desk, Engineering, and Housekeeping.
Performs all accounting duties including posting charges, account settlements, and shift closing.
Answers phones and relays messages to guests as well as other conference center associates.
Brings mail, packages, and messages to guests as needed.
Completes a daily shift audit and balances all account settlements, charges, etc. to the property management system.  Handles all cash transactions and maintains a personal bank.



Employment Disclaimer

In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.


- Good presentation

- Flexible

- Fluent in Dutch, English and French

- Dynamic

- Organized

- Team player



If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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