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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1714911
Job Function: 
Hotel/Resort Operations
Guest Services
Location: 
La Hulpe, Walloon Brabant Belgium
Brand / Resort: 
Dolce Hotels & Resorts
Schedule: 
Full-time

Front Office Agent

06 Oct 2017

Position Summary
To assist guests with any needs or questions that arise during check-in and checkout.
 

Essential Functions

*
Welcomes guests, solves minor problems, and ensures guests have a great stay.
 
*
Enters data into computer, including some minor accounting functions.
 
*
Registers guests in and out of the conference center.  Establishes and secures proper guest credit.  Handles any billing questions and inquiries.
 
*
Solves guest-related problems within scope of authority.
 
*
Enters wake-up call requests into PBX system.
 
*
Generates reports for Front Desk, Engineering, and Housekeeping.
 
*
Performs all accounting duties including posting charges, account settlements, and shift closing.
 
*
Answers phones and relays messages to guests as well as other conference center associates.
 
*
Brings mail, packages, and messages to guests as needed.
 
*
Completes a daily shift audit and balances all account settlements, charges, etc. to the property management system.  Handles all cash transactions and maintains a personal bank.

 

 

Employment Disclaimer

In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.

Qualifications

- Good presentation

- Flexible

- Fluent in Dutch, English and French

- Dynamic

- Organized

- Team player

 

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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