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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1706186
Job Function: 
Hotel/Resort Operations
Guest Services
Location: 
Manama, Bahrain
Brand / Resort: 
Ramada Worldwide
Schedule: 
Full-time

Front Office Shift Leader - Ramada Manama City Centre

19 Apr 2017

Job Title - Front Office Shift Leader

 

Job summary

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
 
Main tasks

  • Ensure outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Adhere to company credit limit policies.
  • Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
  • Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
  • Cross Check all billing instructions are correctly updated 
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Ensure Front office log book and hotel log book is always updated and actioned upon.
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, Supervisor, Manager, or MOD.
  • Participate in hotel committees and task force assignments.
  • Assist all departments in servicing the guests during high volume periods.

 

Employment Disclaimer

 

In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on their behalf. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving as the management company and will not be the actual employer.

Qualifications
Minimum Requirements
 
  • Hotel experience in a similar role .
  • Customer Service: A friendly, relaxing demeanor, courteousness and quick service will help get repeat customers.
  • Stamina: Long, busy days on your feet are the trademark of this job.
  • Teamwork: Shift leaders are part of a team. You will be working with others to make a great dining experience. Being a team player is essential.

Copyrights

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