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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1706084
Job Function: 
Hotel/Resort Operations
Guest Services
Location: 
Omaha, Nebraska United States
Brand / Resort: 
Hawthorn Suites by Wyndham
Schedule: 
Part-time

Guest Service Associate (Front Desk Agent)

17 Apr 2017

This position is for PART-TIME, FRIDAY & SATURDAY mornings, 7am-3pm

 

The Guest Service Associate (Front Desk Agent) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy and effectively communicating concerns and/or related issues to all levels of management.  

 

The Guest Service Associate is also responsible for cleaning public areas (sweeping, mopping, vacuuming, dusting, cleaning public bathroom) and  maintaining laundry (washing/drying/folding sheets & towels)

 

Fundamental Requirements

·          Greet and welcome all guests approaching the front desk in accordance with Wyndham standards.

             Handle check-ins and checkouts in a friendly, efficient and courteous manner.·         

·          Fully comprehend and be able to operate all relevant aspects of the front desk computer system.

·          Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

·          Be able to complete a bucket check, room rate verification report, and housekeeping report.

·          Balance and prepare individual paperwork for closing of shift according to hotel standards.

·          Maintain and market promotions and guest programs.

·          Maintain a clean work area.

 ·          Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

·          Ensure logging and delivery of packages, mail and messages to guests.

·          Review Front Office log daily.

·          Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

·          Follow all cash handling and credit policies.

·          Be aware of all rates, packages and special promotions. 

·          Be familiar with all in-house groups. 

·          Be aware of closed out and restricted dates.

·          Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

·          Have knowledge of emergency procedures and assist as needed.  

·          Use proper two-way radio etiquette at all times when communicating with other employees.        

Flexible and long hours sometimes required.

·          Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Qualifications

This position is for PART-TIME, FRIDAY & SATURDAY mornings, 7am-3pm

 

The Guest Service Associate (Front Desk Agent) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy and effectively communicating concerns and/or related issues to all levels of management.  

 

The Guest Service Associate is also responsible for cleaning public areas (sweeping, mopping, vacuuming, dusting, cleaning public bathroom) and maintaining laundry (washing/drying/folding sheets & towels)

 

Fundamental Requirements

·          Greet and welcome all guests approaching the front desk in accordance with Wyndham standards.

             Handle check-ins and checkouts in a friendly, efficient and courteous manner.·         

·          Fully comprehend and be able to operate all relevant aspects of the front desk computer system.

·          Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

·          Be able to complete a bucket check, room rate verification report, and housekeeping report.

·          Balance and prepare individual paperwork for closing of shift according to hotel standards.

·          Maintain and market promotions and guest programs.

·          Maintain a clean work area.

 Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

·          Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

·          Ensure logging and delivery of packages, mail and messages to guests.

·          Review Front Office log daily.

·          Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

·          Follow all cash handling and credit policies.

·          Be aware of all rates, packages and special promotions. 

·          Be familiar with all in-house groups. 

·          Be aware of closed out and restricted dates.

·          Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

·          Have knowledge of emergency procedures and assist as needed.     

·          Use proper two-way radio etiquette at all times when communicating with other employees.

        

Flexible and long hours sometimes required.

·          Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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