H1 block for SEO

Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1800305
Job Function: 
Hotel/Resort Operations
Guest Services
Location: 
Omaha, Nebraska United States
Brand / Resort: 
Hawthorn Suites by Wyndham
Schedule: 
Full-time

Guest Service Associate (Front Desk Agent)

05 Jan 2018

The Guest Service Associate (Front Desk Agent) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy and effectively communicating concerns and/or related issues to all levels of management.  

 

The Guest Service Associate is also responsible for cleaning public areas (sweeping, mopping, vacuuming, dusting, cleaning public bathroom) and  maintaining laundry (washing/drying/folding sheets & towels)

 

Fundamental Requirements

·          Greet and welcome all guests approaching the front desk in accordance with Wyndham standards.

             Handle check-ins and checkouts in a friendly, efficient and courteous manner.·         

·          Fully comprehend and be able to operate all relevant aspects of the front desk computer system.

·          Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

·          Be able to complete a bucket check, room rate verification report, and housekeeping report.

·          Balance and prepare individual paperwork for closing of shift according to hotel standards.

·          Maintain and market promotions and guest programs.

·          Maintain a clean work area.

 ·          Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

·          Ensure logging and delivery of packages, mail and messages to guests.

·          Review Front Office log daily.

·          Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

·          Follow all cash handling and credit policies.

·          Be aware of all rates, packages and special promotions. 

·          Be familiar with all in-house groups. 

·          Be aware of closed out and restricted dates.

·          Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

·          Have knowledge of emergency procedures and assist as needed.  

·          Use proper two-way radio etiquette at all times when communicating with other employees.        

Flexible and long hours sometimes required.

·          Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Qualifications

The Guest Service Associate (Front Desk Agent) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy and effectively communicating concerns and/or related issues to all levels of management.  

 

The Guest Service Associate is also responsible for cleaning public areas (sweeping, mopping, vacuuming, dusting, cleaning public bathroom) and maintaining laundry (washing/drying/folding sheets & towels)

 

Fundamental Requirements

·          Greet and welcome all guests approaching the front desk in accordance with Wyndham standards.

             Handle check-ins and checkouts in a friendly, efficient and courteous manner.·         

·          Fully comprehend and be able to operate all relevant aspects of the front desk computer system.

·          Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

·          Be able to complete a bucket check, room rate verification report, and housekeeping report.

·          Balance and prepare individual paperwork for closing of shift according to hotel standards.

·          Maintain and market promotions and guest programs.

·          Maintain a clean work area.

 Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

·          Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

·          Ensure logging and delivery of packages, mail and messages to guests.

·          Review Front Office log daily.

·          Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

·          Follow all cash handling and credit policies.

·          Be aware of all rates, packages and special promotions. 

·          Be familiar with all in-house groups. 

·          Be aware of closed out and restricted dates.

·          Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

·          Have knowledge of emergency procedures and assist as needed.     

·          Use proper two-way radio etiquette at all times when communicating with other employees.

        

Flexible and long hours sometimes required.

·          Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

© 2006-2017 Wyndham Worldwide Corporation. All rights reserved. Wyndham Worldwide and affiliated brands and logos are service marks and/or registered trademarks of Wyndham Worldwide or its subsidiaries in the United States and other countries.