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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
Job Function: 
Hotel/Resort Operations
Guest Services
Tucson, Arizona United States
Brand / Resort: 
Wyndham Grand Hotels and Resorts

Guest Services Agent

02 Oct 2017
Join our team at Westward Look Wyndham Grand Resort & Spa!  We are a four diamond property offering beautiful guest rooms, excellent dining options, outstanding meeting and event space,  tennis and fitness, nature trails and much more.  If you enjoy providing excellent guest relations, we are looking for Guest Services Agents who will create great experiences for our guests!
Job Summary: 

General Requirements

·          Maintain a warm and friendly demeanor at all times.
·          Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
·          Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
·          Must be able to multitask and prioritize departmental functions to meet deadlines.
·          Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
·          Attend all hotel required meetings and trainings.
·          Maintain regular attendance in compliance with Wyndham Hotel Group  Standards, as required by scheduling, which will vary according to the needs of the hotel.
·          Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
·          Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
·          Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
·          Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
·          Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
·          Must be able to cross-train in other hotel related areas.
·          Must be able to maintain confidentiality of information.
·          Must be able to show initiative, including anticipating guest or operational needs.
·          Perform other duties as requested by management.
Fundamental Requirements
·          Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
·          Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
·          Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
·          Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
·          Review Front Office log and Trace File daily.
·          Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
·          Follow all cash handling and credit policies.
·          Be aware of all rates, packages and special promotions as listed in the Red Book. 
·          Be familiar with all in-house groups. 
·          Be aware of closed out and restricted dates.
·          Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
·          Be familiar with hospitality terminology.
·          Have knowledge of emergency procedures and assist as needed.
·          Handle check-ins and checkouts in a friendly, efficient and courteous manner.
·          Use proper two-way radio etiquette at all times when communicating with other employees.
·          Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
·          Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
·          Be able to complete a bucket check, room rate verification report, and housekeeping report.
·          Balance and prepare individual paperwork for closing of shift according to hotel standards.
·          Maintain and market promotions and guest programs.
·          Maintain a clean work area.
·          Assist guests with safe deposit boxes.
  • High School diploma or equivalent.
  • Must be available weekends and holidays.
  • Six months experience as Proper health & alcohol certification cards for the state of application (If cards are not current will need to be renewed prior to date of employment).
  • Knowledge of math to figure cost, make change and cash handling procedures.
  • Knowledge of the state and federal laws concerning the handling and dispensing of food and alcoholic beverages.
  • Capable of demonstrating good judgment when dealing with guests and staff members. 
  • Good communication skills and the ability to work independently as well as with other team members and departments.
  • Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with guests and staff members.

We are a drug-free workplace and require a background check and drug test prior to employment. 


If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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