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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1715863
Job Function: 
Hotel/Resort Operations
Guest Services
Location: 
Philadelphia, Pennsylvania United States
Brand / Resort: 
Wyndham Hotels and Resorts
Schedule: 
Full-time

Guest Services Supervisor

30 Oct 2017
Philadelphia Hotel In the Charming Historic District
Wyndham Philadelphia Historic District, Pennsylvania
Wyndham Philadelphia Historic District is a contemporary urban hotel with an inviting mix of high-tech spaces and contemporary décor that reflects the Old City charm. Located in Philadelphia's historic district, surrounded by treasures of American heritage, our hotel is an inviting destination where vacation and business travelers can work, relax, dine, meet and embrace the culture of the City of Brotherly Love.
 
The Guest Services Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
 
Job Duties Include:
 
  • Ensuring all guest service associates are following and maintaining standards
  • Have knowledge of and assist in all emergency procedures as required
  • Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner
  • Responsible for issued house bank
  • Be able to perform all duties of a Guest Service Agent
  • Monitor key control to maintain hotel security
  • Answer all guest inquiries in a timely and professional manner
  • Assist in training and cross training of new hires and current employees on a regular basis
Qualifications
Education & Experience: 
  • High School diploma or equivalent required.
  • At least 2 to 3 years of progressive experience in a hotel or a related field required. 
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must have a valid driver's license for the applicable state.
 
Physical requirements:
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
 

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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