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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1714875
Job Function: 
Hotel/Resort Operations
Guest Services
Location: 
Daytona Beach, Florida United States
Brand / Resort: 
Wyndham Vacation Ownership
Schedule: 
Full-time

Guest Services/Marketing Agent - Oceanwalk Resort

13 Oct 2017
Universal Agent
 
Summary:
 
The Guest Services/Marketing Agent (Universal Agent) is responsible for greeting and registering guest in and out of the resort; offering general concierge services for guests; providing qualified tours to the site’s sales team, while enhancing the overall guest experience with exceptional service. 
 
Position Description:  
  • Greeting, registering, establishing credit and issuing keys to guests, in accordance with standard operating procedures. 
  • Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay. 
  • Displaying a high level of customer service and professionalism when interacting with all guests.
  • Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a prompt and satisfactory manner.
  • Calling and/or following up with guests who do not commit to tour at the time of check-in by contacting rooms after they check in and/or the morning after to reintroduce the offer.
  • Preparing paperwork and arrival information on a daily basis to note guest scheduled to arrive to the location, along with preparing welcome gifts to be distributed to each family upon check-in. 
  • Answer telephones/PBX and direct calls utilizing proper etiquette. 
  • Receive guest requests and/or complaints and ensure that appropriate actions have been taken.   
  • Communicate with other departments as needed, via telephone and two-way radio in order to resolve guest request and/or complaints. 
  • Completing checklist functions including bucket check, cash report, completing cash bank procedures including cash out procedures and petty cash procedures. 
Qualifications
Minimum Requirements and Qualifications:
  • High School diploma or equivalent
  • Reservation software training 
  • Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills
  • Minimum of one year of successful customer service experience in a hospitality/hotel environment. 
  • Vacation ownership experience preferred. 

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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