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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1713580
Job Function: 
Marketing
Sales & Marketing
Location: 
Windsor, California United States
Brand / Resort: 
Worldmark by Wyndham
Schedule: 
Full-time

In House Marketer

08 Nov 2017

Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service.  It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.


Position Summary: The candidate will greet all resort guests staying at the Resort and pitch them for an update. Additional responsibilities include - providing excellent customer service and thorough knowledge of resort amenities and area entertainment offerings.  Phone follow-up is required to chase any guests not booked for a sales update. Must be able to work morning and evening shifts, including holidays and weekends.

 

Description of Duties:

  • Greet guests at the check in area and pair them up with their Sales Representative
  • Assist with daily functions to run the department efficiently
  • Create and ensure follow-up calls are being continuously made for the Daily "Missed List"
  • Chase down "No Contact" and "Refused Tour" opportunities
  • Maintain accurate records (daily penetration, tour manifest, master)
  • Assist guests with direction and information of local attractions
  • Keep in constant communication with tour reception and welcome center
  • Answer phones and direct calls to the appropriate departments
  • Other duties as required
Qualifications

Minimum Qualifications Required:

  • Ability to act fairly with fellow teammates
  • Energetic, outgoing and courteous personality
  • Basic computer skills
  • Must have good phone skills
  • Must be able to work a flexible schedule
  • Previous customer service skills with the ability to service both internal and external customers
  • Proficiency in Word and Excel
  • Clear, concise written and verbal communication skills
  • Ability to work independently without supervision.  Self-motivated
  • Decision making skills
  • High school diploma or equivalent (GED)

Preferred Qualifications:

  • In-house marketing experience and/or OPC/CMP experience 
  • Sales/marketing experience
  • Must be organized and have basic computer skills
  • CRS and mainframe knowledge 
  • Honesty, integrity, and fairness is essential
  • Knowledge of the In-House systems and department flow
  • Ability to write an organized and articulate daily shift report
  • Coaching and mentoring skills

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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