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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1712623
Job Function: 
Hotel/Resort Operations
Housekeeping
Location: 
Galveston, Texas United States
Brand / Resort: 
Wyndham Grand Hotels and Resorts
Schedule: 
Full-time

Housekeeper

05 Oct 2017
 
Job Title:  AM Room Attendant
 
Location: Hotel Galvez & Spa
 
 
For more than 100 years, Hotel Galvez & Spa has been pleasing guests from around the world with elegant décor, luxurious service, scenic Gulf Coast event space, and a majestic location across from the water. Old world style and grace embody every detail, with upscale modern amenities to please today's most discerning travelers. In fact, our AAA 4-Diamond property is the only historic beachfront hotel on the Texas Gulf Coast and renowned as one of the finest Galveston hotels on the beach.
Wyndham Hotel Group is searching for a AM Room Attendant to work at our beautiful Hotel Galvez & Spa property in Galveston, TX.  The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
 
Qualifications

 

 

Responsibilities will include but not be limited to:

·        Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

·        Thoroughly clean guestrooms according to standards.

·        Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.

·        Remove all trash and dirty linen from guestrooms and hallways.

·        Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).

·        Restock housekeeping cleaning cart for next day's use.

·        Replenish chemical bottles.

·        Clean room with the door closed according to standards, unless requested to do otherwise by the guest.

·        Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.

·        Report any maintenance repairs immediately to Housekeeping Supervisor/Manager

·        Handle items for “Lost and Found” according to standards.

·        Ensure overall guest satisfaction.

 

 

General Requirements:

 

·        Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

·        Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

·        Must be able to multitask and prioritize departmental functions to meet deadlines.

·        Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

·        Attend all hotel required meetings and trainings.

·        Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.

·        Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

·        Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.

·        Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

·        Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

·        Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

·        Must be able to cross-train in other hotel related areas.

·        Must be able to maintain confidentiality of information.

·        Must be able to show initiative, including anticipating guest or operational needs.


 

Basic Qualifications

High School diploma or equivalent and/or experience in a hotel or a related field preferred

 

Physical requirements

·        Flexible and long hours sometimes required.

·        Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

·        Ability to stand during entire shift

            

Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V)

 

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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