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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1712546
Job Function: 
Hotel/Resort Operations
Housekeeping
Location: 
Atlanta, Georgia United States
Brand / Resort: 
Wyndham Hotels and Resorts
Schedule: 
Full-time

Housekeeping Houseperson

26 Sep 2017

The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.).


Physical requirements:

 

·        Flexible and long hours sometimes required.

·        Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

·        Ability to stand during entire shift.

 

 

General Requirements:

 

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.


Qualifications

Fundamental Requirements:

 

·        Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

·        Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.

·        Use proper two-way radio etiquette at all times when communicating with other employees.

·        Use daily checklist to complete projects listed below as assigned.


a.      Elevator lobbies

b.      Ash urns

c.      Glass tables

d.      Furniture

e.      Ice machines/vending machines

f.       Elevator doors/frames

g.      Service landing/linen closets

h.      Stair wells

i.       Polish floors

j.       Other projects as assigned by management


·          Practice safe work habits to ensure safety to guests, fellow employees and self.

·          Handle items for "Lost and Found" according to the hotel standards.

·          At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.

·          Report maintenance issues to Housekeeping Supervisor/Manager.

·          Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.

·          Pick up any Room Attendant's dirty linen or trash as needed.

·          Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.

·          Vacuum guest corridors.

·          Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.)

·          Deliver any clean linen to assigned sections, if applicable.

·          Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.

·          Ensure overall guest satisfaction.

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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