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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1716356
Job Function: 
Hotel/Resort Operations
Housekeeping
Location: 
Dallas, Texas United States
Brand / Resort: 
Wyndham Hotels and Resorts
Schedule: 
Full-time

Housekeeping Manager

10 Nov 2017
There’s no one else like us. Wyndham Hotel Group is the world’s largest and most diverse hotel business, with a global portfolio of more than 8,100 hotels and over 705,700 rooms in 79 countries. We’re a hospitality powerhouse, with iconic brands united by the richest and simplest rewards program in the business, Wyndham Rewards. Offering members a simple-to-use, generous points earning structure along with a flat, free night redemption rate – the first of its kind for a major rewards program, Wyndham Rewards® offers members the chance to earn and redeem points for hundreds of rewards options around the world every day.
 
Conveniently situated in the heart of the North Dallas Park Central Business District—and only minutes from Restaurant Row—the Wyndham Dallas Suites-Park Central is the ideal location for business travelers, shoppers, vacationers, and families. We pride ourselves on pampering you with amenities that calm the body and soothe the soul.  Take a dip in our sparkling indoor-outdoor pool, enjoy a relaxing soak in our therapeutic whirlpool and stay fit in our fully equipped fitness center. Plan to spend the day exploring the area’s world-renowned museums, art galleries, and retail shops. You'll appreciate countless roads to comfort, convenience, and productivity—it’s your haven when staying in Dallas.
 
Job Description
Wyndham Hotel Group is searching for a Housekeeping Manager to work at our beautiful Wyndham Dallas Park Central property in Dallas, TXThis position responsible for ensuring the operation of the Housekeeping and Laundry departments in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
 
Responsibilities will include but not be limited to:
  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.  Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Housekeeping personnel according to Wyndham SOP's.
  • Ensure compliance to Standard of the Week training, using the steps to effective training according to Wyndham standards.
  • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
  • Assist in maintaining and controlling all housekeeping equipment.
  • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazCom, etc.).
  • Assist in conducting monthly guest supplies and cleaning supplies inventories.
  • Ensure that large guestroom turns are managed efficiently.
  • Ensure consistency with departmental opening and closing procedures.
  • Carry a radio and or phone at all times.
  • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Wyndham SOP's.
  • Develop employee morale and ensure training of Housekeeping personnel.
  • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
  • Inspect all VIP rooms prior to arrival.
  • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Wyndham standards.
  • Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
  • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
  • Ensure guest privacy and security through correctly following Wyndham procedures.
  • Monitor work orders and submit to Engineering according to hotel procedures.  Follow up on work orders to ensure completion.
  • Conduct pre-shift meetings for room attendants and housemen.
  • Respond to emergency situations using information contained in MSD sheets.  Keep MSD sheets current and easily available.
  • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
  • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Maintain Wyndham SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Ensure implementation of all Wyndham policies and house rules.  Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
  • Operate pagers and radios efficiently and professionally in communicating with hotel staff.  Ensure the proper use of radio etiquette within the department.
  • Manage and organize large turn days (including group check-ins or check-outs).
  • Monitor out-of-order, out-of-service, discrepant and show rooms.
  • Must maintain constant communication with Guest Services.
  • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
  • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Wyndham standards.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Maintain and monitor "Lost and Found" procedures and policies according to Wyndham standards.
  • Maintain key control system for house keys.
  • Ensure participation within department for monthly Wyndham Way team meeting.
  • Focus the Housekeeping Department on their role in contributing to the Guest Service Scores.
  • Monitor all V.I.P.'s, special guests and requests.
  • Review Housekeeping log book and Guest Request log on a daily basis.
  • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Use the telephone and computer system for reporting and verifying room status.
  • Record all valet laundry for valet cleaners.  Check and review incoming laundry at end of day to ensure all items have been returned.
  • Properly store, secure and issue supplies as needed to meet business demands.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Ensure overall guest satisfaction.
Qualifications
Education & Experience: 
  • High School Diploma or equivalent plus four years housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience.  Some college preferred. 
  • Supervisory experience required.
  • Must be proficient in Windows, Company approved spreadsheets and word processing. 
  • Working knowledge of Opera or similar PMS system
  • Must speak fluent English.  Other languages preferred, Spanish is desired. 
 Physical requirements:
  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
 General Requirements:
 
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.
 
Wyndham Hotel Group is proud to be an Equal Opportunity Employer (Minorities/Female/Disability/Veterans)

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