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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1713811
Job Function: 
Hotel/Resort Operations
Housekeeping
Location: 
Houston, Texas United States
Brand / Resort: 
Wyndham Hotels and Resorts
Schedule: 
Full-time

Housekeeping Room Attendants

30 Oct 2017
The Wyndham Houston West Energy Corridor is looking for full time housekeeping associates.  If you are looking for a career to take our Service Initiatives to the Next Level in a 344 room hotel located in the Energy Corridor area,  then you may have the potential to become an associate.  We are seeking candidates with 6 months plus hospitality housekeeping experience. 

 

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

 

Fundamental Requirements:

 

·       Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

·       Thoroughly clean guestrooms according to standards.

·       Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.

·          Remove all trash and dirty linen from guestrooms and hallways.

·          Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).

·          Restock housekeeping cleaning cart for next day's use.

·          Replenish chemical bottles.

·          Clean room with the door closed according to standards, unless requested to do otherwise by the guest.

·          Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.

·          Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.

·          Handle items for “Lost and Found” according to the standards.

·          Ensure overall guest satisfaction.

 

Qualifications
 

Education & Experience: 

·       High School diploma or equivalent and/or experience in a hotel or a related field preferred.

 

 

Physical requirements:

·       Flexible and long hours sometimes required.

·       Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

·       Ability to stand during entire shift.

 

 

General Requirements:

 

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

 

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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