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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1712343
Job Function: 
Hotel/Resort Operations
Housekeeping
Location: 
Houston, Texas United States
Brand / Resort: 
Wyndham Hotels and Resorts
Schedule: 
Full-time

Housekeeping Supervisor

06 Oct 2017
  • Wyndham Houston Medical Center is located in the heart of the world renouned Texas Medical Center; we believe that as a associate in one of our managed hotels you will have a significant impact on our organization. We strive to create a work environment where our associates feel good about the work they do and the team they are a part of.  We value our associates and their commitment to their family.
Job Summary:
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.     

Education & Experience:
  • High School Diploma or equivalent required. 
  • Two to three years of progressive experience in a hotel or related field preferred. 
  • College course work in related field helpful. 
  • Previous supervisory responsibility preferred. 
  • Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V).
Qualifications
Physical Requirements:
  • Flexible and long hours sometimes required. 
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
  • Ability to stand during entire shift. 

General Requirements: 


  • Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Maintain a warm and friendly demeanor at all times. 
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and training.
  • Participate in M.O.D. coverage as required. 
  • Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametag.
  • Maintain high standards of personal appearance and grooming, including wearing nametags. 
  • Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information. 
  • Perform other duties as requested by management. 
  • Maintain a warm and friendly demeanor at all times. 

 Fundamental Requirements:

  • Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees. 
  • Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained. 
  • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards. 
  • Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked.
  • Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time. 
  • Maintain key control. 
  • Handle items for "Lost and Found" according to the standards. 
  • Monitor cleanliness and orderliness of Room Attendants and House Attendants carry a work assignment. 
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift. 
  • Report on progress of all out of order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards. 
  • Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed. 
  • Assist with training of Housekeeping staff.
  • Ensure completion of cleaning projects on a biannual basis. 
  • Ensure overall guest satisfaction.

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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