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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1800006
Job Function: 
Call Center & Customer Service
Location: 
Jeffersonvile, Vermont United States
Brand / Resort: 
Wyndham Vacation Ownership
Schedule: 
Full-time

Marketing Operations Supervisor

08 Jan 2018
Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.
 
We are seeking a dynamic Owner Services Manager to lead a growing team. The selected individual must be a leader who premier sales and customer service skills, ability to multi task and be a problem solver all while continuing an above and beyond attitude.
 
Responsibilities/Job Duties:
  • Lead, manage and motivate a team of Owner Services Representatives with the objective of continually improving their skills, performance levels and job satisfaction.
  • Ensure consistent application of all departmental processes, policies, procedures and guidelines through their effective creation, management and implementation.
  • Responsible for scheduling owners and guests staying on property, both by phone and face to face.
  • Welcome guests warmly to the resort and provide them with brief information about the resort, resort activities and services, and activities in the area.
  • Must be able to work days, nights, week-ends, and holidays
  • Must be proficient in Microsoft Office (excel and word).
  • Must maintain department standards of production and work as a team player 
Qualifications
  • Management/Supervisor experience preferred.
  • Strong customer service experience.
  • Possess excellent communication skills both written and verbal.
  • Must be highly motivated with a positive attitude and good work ethic.
  • Minimum of a High School Diploma required.

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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