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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1714762
Job Function: 
Hotel/Resort Operations
Food & Beverage
Location: 
Florham Park, New Jersey United States
Brand / Resort: 
Wyndham Hotels and Resorts
Schedule: 
Full-time

Meeting and Conference Services Manager

06 Oct 2017
As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence.  To learn more visit us at http://www.wyndhamworldwide.com.

Job Summary

The Meeting & Conference Services Manager is responsible for overseeing the operation of the banquet set-up department and the coffee break department, and for assisting to ensure successful events and functions in banquet operations. 

 

Duties & Job Functions

  • Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
  • Oversee all aspects of the daily operation of the hotel’s banquet set-up and coffee break departments.
  • Work with the food and beverage manager and the executive chef and keep them informed of issues as they arise.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Coordinate and monitor all phases of Loss Prevention within the department.
  • Prepare and submit required reports in a timely manner.
  • Monitor Banquet Event Orders to ascertain equipment needs and to comprehend business flow.
  • Assign associates to functions and room set-ups to maximize efficiency.
  • Work with other F&B managers and keep them informed of F&B issues as they arise.
  • Ensure compliance with SOP’s and procedures in all outlets.
  • Be visible on the floor and assist staff as needed during set-up.
  • Maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
  • Be involved in and/or conduct departmental and hotel training.
  • Motivate, develop, and manage associates according to Wyndham S.O.P.'s.
  • Manage the interviewing process of candidates and follow standards for hiring approvals.
  • Write and deliver associate performance reviews in accordance with Wyndham standards.
  • Ensure compliance with SOP’s and procedures in department.
  • Ensure overall guest satisfaction.
  • Respond to guest complaints in a timely manner.
  • Comply with weekly and monthly forecasting procedures.
  • Ensure the training of department supervisors, and associates on SOP’s, report preparation and technical job tasks.
 
 
 
 
 
 
 
 

Complexity

  1. Level of decision making authority (nature and scope of decision-making, extent to which independent action is taken)
  • Empowered to make significant decisions regarding interviewing, hiring, disciplinary action, coaching, handling associate complaints, and scheduling
  • Has oversight of one or more components of the department.
  1. Level of autonomy (supervision received)
  • Ability to deviate from established procedures and make department specific decisions.
  • Exercise a significant degree of independent judgment
  1. The impact of his/her decision on the organization
  • Work may directly impact general business operations
  1. What, if any, are the supervisory responsibilities? Including titles that report into the position, approximate number of direct and indirect reports.
  • Due to size and complexity of operations, may have multiple direct reports including on the line supervisors, and hourly associates.

 


 

Qualifications

Education & Experience

  • At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.

  Physical requirements:

  •   Long hours sometimes required.
  •   Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
 General Requirements
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me! service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Wyndham Hotel Group Management Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Hotel Group Management Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
 Wyndham Hotel Group is proud to be an Equal Opportunity Employer (Minorities/Female/Disability/Veterans)

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

© 2006-2017 Wyndham Worldwide Corporation. All rights reserved. Wyndham Worldwide and affiliated brands and logos are service marks and/or registered trademarks of Wyndham Worldwide or its subsidiaries in the United States and other countries.