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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1807385
Job Function: 
Hotel/Resort Operations
Location: 
Irvine, California United States
Brand / Resort: 
Wyndham Hotels and Resorts
Schedule: 
Full-time

Night Auditor

08 May 2018

 

Job Summary:

  • Greet, register, establish necessary credit for and issue keys appropriately to guests.
  • Check departure folios; verify daily cash sheets and paper work of all reps, ensuring all totals are accurate and posted correctly.
  • Close and reset credit card system; update no shows; run final night audit and associated reports.
  • Interact with site accounting regarding all aspects of daily transactions, cash drops, credit cards etc.
  • Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
  • Receive guest requests and/or complaints and ensure that appropriate actions have been taken through call-back procedures.
  • Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
  • Communicate with other departments as needed via telephone and two-way radio.
  • Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
  • Balance all cash receipts and work performed during shift and performs a bucket check on shift.
  • Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
Qualifications
  • High School diploma or equivalent.
  • At least one year of front desk experience in a hospitality/hotel environment (night audit experience preferred).
  • Basic office skills helpful including basic math, proper cash handling procedures.
  • Reservation software or proven aptitude and familiarity with computers and computer software in general.
  • Must maintain a professional appearance and a cordial attitude towards all guests and staff.
  • Able to handle the stress of high customer demand in a hospitality environment.
  • Must be people oriented and able to work independently or with others as needed.
  • Must be able to follow written or oral directions and possess the ability to gather, collate or classify information.
  • Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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