Essential Job Functions
- Responsible for the Guest Services function of the hotel: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide hotel information and area attractions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures. May routinely book guest reservations for individuals and/or groups. Check departure folios; verify daily cash sheets, ensuring all totals are accurate and posted correctly. Close and reset credit card system. Update no shows and run final night audit and associated reports. Interact with site accounting regarding all aspects of daily transactions, cash drops, credit cards etc
- Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments.
- Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Hotel Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
- Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.
- House Laundry / Public areas: Assist with house laundry to prepare for Housekeeping's arrival the next day. Keep lobby and public areas clean and presentable for guests.
- Performs other duties as needed
Minimum Requirements and Qualifications
- High School diploma or equivalent
- Organizational Skills.
- Excellent communication skills.
- Acquires job skills and learns company policies and procedures to complete routine tasks
- Ability to read and comprehend routine instructions, short correspondence and memos
- Ability to give high priority to customer service
- Ability to solve problems with a minimum of guidance
- Ability to read, write and understand English
- Basic office skills helpful including basic math, proper cash handling procedures
- Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
- Ability to multi-task and work in a fast paced environment
- Must be people oriented and able to work independently or with others as needed
- Must be detail oriented
- PC Skills and knowledge
- Accounting systems knowledge
- Ability to use basic office equipment including Fax, copier, printer
- Hotel Hospitality Front office accounting knowledge a plus
- Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
- 1 year of customer service experience in service or retail environment
If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.
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