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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
Job Function: 
Call Center & Customer Service
Saint John, New Brunswick Canada
Brand / Resort: 
Wyndham Hotel Group

OSD Representative Level I

13 Mar 2018
We currently have an opening for an OSD Representative Level I of the Operations Support Desk Department at our Wyndham Worldwide Operation Centre in Saint John, New Brunswick.
In this role, you are providing Count On Me! Service to the Wyndham Hotel Group franchise community and our internal customers.  You will be the first point of contact for WynPay, Brand Standards, MyPortal and MyRequest tool Navigation, rate parities, and margin inquiries as well as other requests such as tax changes, and Expedia refreshes. Bringing properties live onto various Third Party websites by researching and analyzing issues on third party websites and troubleshooting problems in the Central Reservation System (CRS) is one of the prime responsibilities of this role.  Your accurate and efficient building and maintaining of all the information that describes each Wyndham branded hotel such as static data, standard rate plans, and room inventory will ensure we meet our service level agreements.
You will have the proven ability to:
  • Provide Count On Me! Service with excellent interpersonal skills
  • Work under pressure while performing multiple tasks
  • Communicate effectively using proper grammar and sentence structure
  • Organize workload efficiently and effectively
  • Prioritize and meet strict deadlines with continual attention to detail
  • Make sound decisions using good judgment and problem solving skills


If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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