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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1706354
Job Function: 
Call Center & Customer Service
Location: 
Earby, North West England United Kingdom
Brand / Resort: 
Cottages.com by Wyndham Vacation Rentals
Schedule: 
Full-time

Owner Services Consultant

18 May 2017

1.            ROLE PURPOSE

 

To provide a professional, efficient and quality telephone, email and administrative support service to all rental property owners and agencies in line with company process/procedure and relevant quality, contractual and legislative requirements.

 

 

 

2.       POSITION IN THE ORGANISATION

 

Business Development Director

 

 


3.       KEY TASKS/RESPONSIBILITIES/ACCOUNTABILITIES

 


Provide a professional, efficient and quality support telephone/email and administrative response/service to property owners/agencies.

  • Respond to all incoming queries within pre-agreed service levels
  • Follow company call structure and written standards/guidelines
  • Manage the response within contractual and legislative requirements e.g. health and safety and trading standards

 

Liaise with other 3rd parties as and when required

  • E.g. Visit Britain, external suppliers etc.

 

Provide support to the Regional Teams

  • Act as a point of contact for the regional teams
  • Facilitate the flow of information/documentation between the OS Team and Regional Teams where appropriate

 

Additional areas of responsibility

  • Carry out other tasks as and when required
Qualifications

QUALIFICATIONS/EDUCATION REQUIRED

 

 

MINIMUM

DESIRABLE

 

  • 5 GCSEs (or equivalent)

 

  • NVQ in Customer Service

 

 

SKILLS/KNOWLEDGE REQUIRED

 

 

MINIMUM

DESIRABLE

  • Excellent verbal and written communication skills
  • Knowledge and application of   Traveller
  • Good working knowledge of MS Outlook and Word

 

 

  • Knowledge and application of Goldmine

 

  • Pass 3

 

  • MS Excel

 

  • Foreign language (where relevant)

 

  • Knowledge of the exchange business

 

 

 

 

 

 

RELEVANT CAREER HISTORY/EXPERIENCE NECESSARY TO FULFILL THE JOB ROLE

 

 

MINIMUM

DESIRABLE

 

  • Prior experience in a  similar role

 

  • Prior experience in the Rental business

 

 

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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