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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1805980
Job Function: 
Hotel/Resort Operations
Reservations
Location: 
Folly Beach, South Carolina United States
Brand / Resort: 
Wyndham Vacation Rentals
Schedule: 
Full-time

Reservations Agent

19 Apr 2018

Reservations Agent

 

Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.Wyndham Vacation Rentals' full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.
 
Avocet Properties by Wyndham Vacation Rentals in Folly Beach is currently taking applications for Reservations Agent. This position will be responsible for, but not limited to, the following duties:
 
  1. Answer incoming calls promptly and provide guest with information on accommodations that would best suit their vacation needs.  Convert telephone inquiries into reservations, maintaining acceptable performance statistics and acceptable level of errors.
  2. Enter all inquiries into the appropriate customer database.
  3. Address guest and vendor issues or concerns independently or assist/refer to appropriate Lead Agent or Supervisor.
  4. Provide rental property owners with unit booking information.
  5. Provide guest services personnel at assigned properties check-in schedules and any other pertinent information.
  6. During evening hours, and on weekends, assist guests with after hours check-in procedures and emergency phone calls.
  7. Assist callers with general questions or complaints they may have.
  8. Respond to guest and owner inquiries via email.
  9. Assist Operations Manager with various duties and projects.
Qualifications
·         High School diploma or equivalent required
·         Ability to multi-task and work in a fast paced environment
·         Excellent customer service skills
·         Telephone marketing/sales experience

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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