What is a Reservations Coordinator?
As a Reservations Coordinator, your primary responsibility will be to service inbound calls from our potential customers, as well as our owners. You will be assisting with the finalization of travel packages by researching, reviewing, and confirming accommodations through our central reservation system. The position requires that you maintain a high-level of customer satisfaction, in addition to addressing any escalated customer service issues that may arise. As part of the Reservations Team, you will be helping to deliver on our arrivals, increase revenue for the department and guarantee tour volume for the resorts.
As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, Diversity Inc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others
Who Are We Looking For?
Our ideal candidate will be a true, service-minded professional with the ability to respond to a wide variety of customer needs. We are looking for someone who is an excellent listener and an effective communicator by being positive, professional and informative.
What are the Hours?
You will work 3:00pm to 10:00pm four days during the week and you will work either a Saturday or Sunday from 9:00am to 6:00pm. You will have off one weekend day and one day mid-week.
- High School diploma or equivalent
- Must be able to work flexible shifts to include weekdays, evenings and weekends to suit business needs
- 12 months minimum customer service, reservations or equivalent experience a plus
- Microsoft Office, Word, Excel experience desired