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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1806324
Job Function: 
Hotel/Resort Operations
Food & Beverage
Location: 
Dammam, Eastern Province Saudi Arabia
Brand / Resort: 
Wyndham Garden Hotels
Schedule: 
Full-time

Restaurant Supervisor - Wyndham Garden Dammam

22 Apr 2018

SUMMARY

The restaurant supervisor will be responsible for managing the restaurant operations and delivering an excellent guest and member experience while training staff and working within budgeted guidelines. He/She will be planning and organizing tasks, people and supplies, act as a representative of the Hotel.

KEY RESPONSIBILITIES

  • Manages the restaurant operations and maintains exceptional levels of guest service.
  • Trains, develops and evaluates the restaurant team.
  • Manages guest queries in a timely and efficient manner.
  • Works within budgeted guidelines in relation to Food and payroll.
  • Drives sales to maximize the budgeted revenue.
  • Is accountable for monthly stock takes.
  • Sets up departmental target and objectives, work schedules, budgets.
  • Evaluates guest satisfaction levels with a focus on continuous improvement.
  • Working closely with other departments to supervise all tasks to be done in an efficient and timely manner.
  • Working along in the shifts, being knowledgeable about all products and promotions to answer the questions of both guests and staff.
  • Ensures that menus are handled properly and replaces damaged or outdated materials.
  • Being aware of the health and safety requirements for the department and making associates aware of those.
  • At all times, keeping good communication with the kitchen about changes, dietary requests, VIPs etc.
  • Monitors resources, ensuring that the tools are available to deliver services that meet and exceed guest expectations
  • Maintains a constructive, harmonious and communicative working relationship with all supporting departments.
  • Sets a positive example for Food & Beverage colleagues through exemplary dress, grooming and self-discipline and monitors colleague performance in these areas.
  • Promotes and develops a culture of environmental awareness and responsibility.
  • Complies with hotel security, fire regulations and all health and safety legislation.
  • Is able to work in a multicultural environment. 
Leadership  
  • Maintaining a business environment based on the Code of Conduct and Company Vision
  • Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances.
 
Human Resources
  • Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc.
  • Control the LTO, Absence and Payroll in your department in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
  • Ensure that you dine in the Associate restaurant at least three times a week and provide HR Leader on property feedback
  • Support WYNcom with quarterly People, Community and Sustainability engagement events. 
Communication
  • To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
  • Conducted documented 121’s with all direct reports. 
Finance
  • Plan and track departmental holidays and lieu days as per the needs of the business. 

SKILLS & COMPETENCIES

  • Excellent communications and presentation skills
  • Strong organizational and administrative skills
  • Excellent Customer service skills
  • Problem solving skills
  • Commercial awareness
  • Teamwork skills
 
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.
Any other reasonable duties as directed by the Food & Beverage manager.
 
Employment Disclaimer
 
In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on their behalf. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving as the management company and will not be the actual employer.
Qualifications

EXPERIENCE, CERTIFICATION & EDUCATION

  • Ideally minimum of two years in a similar role in a 4-star hotel
  • Computer literacy
  • Arabic speaking is a plus
  • Work Experience in the GCC region.

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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