The Room Service attendant is responsible to provide the set up and delivery of all food & beverage orders to guests in accordance with the property's guidelines to ensure outstanding customer service. Essential Job Functions include but are not limited to: • Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies. • Provides guests with exceptional service in order to achieve customer satisfaction. • Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines. • Set up and deliver all VIP amenities. • Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure. • Complete all shift side work as outlined in the hotel’s operating policies and procedures. • Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales; report all communication to immediate shift supervisor. • Perform all cash handling responsibilities in accordance with company policies and procedures. • Perform any other job-related duties as assigned.
This position requires a minimum formal education of some high school and a minimum one year job-related experience preferred. • Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette. • Must be able to abide by the company appearance standards and compliance with the designated uniform. • Dedicated to exceeding service standards and providing services and standards to the highest caliber. • Ability to work collaboratively and communicate effectively with team members at all levels of the organization. • Proficiency in oral and written communication skills in English. • Must be able to work variable shift, weekends, holidays, and special events, as needed. • Must have employment eligibility in the U.S. • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls. Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule. Must be able to transport large trays weighing up to 30lbs. The employee frequently is required to talk or hear. Dolce Hotels and Resorts is an Equal Opportunity Employer Minorities/Female/Veterans/Disabled. We require consent to pre-employment drug testing for all positions