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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
Job Function: 
Hotel/Resort Operations
Food & Beverage
Midland, Michigan United States
Brand / Resort: 
Dolce Hotels & Resorts

Room Service Attendant

02 Nov 2017
As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence.  To learn more visit us at http://www.wyndhamworldwide.com.
Job Description
Wyndham Hotel Group is searching for a Room Service Attendant to work at our beautiful H Hotel property in Midland, MI
This position is responsible for providing the set up and delivery of all food & beverage orders to guests in accordance with the property's guidelines to ensure outstanding customer service.
Responsibilities will include but not be limited to:
• Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies.
• Provides guests with exceptional service in order to achieve customer satisfaction.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set up and deliver all VIP amenities.
• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
• Complete all shift side work as outlined in the hotel’s operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales; report all communication to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.
• Perform any other job-related duties as assigned.

Basic Qualifications:

• Minimum formal education of some high school and a minimum one year job-related experience preferred.

Preferred Qualifications:

• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.

• Must be able to abide by the company appearance standards and compliance with the designated uniform.

• Dedicated to exceeding service standards and providing services and standards to the highest caliber.

• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

• Proficiency in oral and written communication skills in English.

• Must be able to work variable shift, weekends, holidays, and special events, as needed.

• Must have employment eligibility in the U.S.


Physical requirements:

• Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.

• Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule.

• Must be able to transport large trays weighing up to 30lbs.

• Frequently is required to talk or hear. 

Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V)


If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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