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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
Job Function: 
Sales & Marketing
San Jose, California United States
Brand / Resort: 
Dolce Hotels & Resorts

Sales Manager

01 Nov 2017
TITLE: Sales Manager II
The Sales Manager Level II is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.
Job Description:
Fundamental  Requirements
·            Attend daily Wyndham Business Review (WBR) meeting.
·            Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
·            Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team.
·            Meet or exceed set goals.
·            Operate the Sales Department within established sales expense budget.
·            Participate in required M.O.D. and Saturday office coverage as scheduled.
·            Initiate and follow up on leads.
·            Maintain and participate in an active sales solicitation program.
·            Monitor production of all top accounts and evaluate trends within your market.
·            Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
·            Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
·            Invite clients to the hotel for entertainment, lunches, tours and site inspections.
·            Assist in implementing special promotions relating to direct sales segments, i.e.WynClub parties, sales blitzes, etc.
·            Assist in the preparation of required reports in a timely manner.
·            Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
·            Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
·            Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering
             business, blocking space and building accounts.
·            Meet and greet onsite contacts.
·            Abide by Prime Selling Time (PST).
·            Develop networking opportunities through active participation in community and professional associations, activities and events.
·            Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
·            Entertain clients.
·            Handle inquiries as part of Inquiry Day Program.
General Requirements
·            Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service
             oriented manner.
·            Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
·            Must be able to multitask and prioritize departmental functions to meet deadlines.
·            Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
·            Attend all hotel required meetings and trainings.
·            Participate in M.O.D. coverage as required.
·            Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
·            Maintain high standards of personal appearance and grooming, which include wearing nametags.
·            Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
·            Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
·            Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
·            Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
·            Must be able to maintain confidentiality of information.
·            Perform other duties as requested by management.
Minimum Requirements:
Education & Experience: 
·            At least 2 years of progressive hotel sales experience in a specific market; or a 4year college degree and at least 1 year of related experience; or a
             2 year college degree and 2 or more years of related experience.
·            Must have a valid driver's license in the applicable state.
·            Must be skilled in Windows, Company approved spreadsheets and word processing.
Physical requirements:
·          Long hours sometimes required.
·          Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise
           move objects.


If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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