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Job ID: 
1805258
Job Function: 
Security
Location: 
Dammam, Eastern Province Saudi Arabia
Brand / Resort: 
Wyndham Garden Hotels
Schedule: 
Full-time

Security Manager - Wyndham Garden Dammam

03 Apr 2018

SUMMARY

The Security Manager will contribute to the performance of the hotel by facilitating Safety and Security of all Guests, associates and contractors, and visitors while at the hotel. He / She will oversee all security related matters in the hotel. The incumbent will consistently offer professional, engaging and friendly service.
 

KEY RESPONSIBILITIES

  • Develops Safety and Security policies which complies with the Wyndham Hotel Group Policies and Procedures.
  • is the champion of the Emergency Preparedness Guide
  • is aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
  • Briefs Supervisors on functions, VIP arrivals and other events, which will necessitate additional or special preparations.
  • Conducts frequent front and back of house checks ensuring the security procedures, standards of associates grooming and manning levels are in order and takes appropriate action where necessary.
  • Delegates to and supervise all associates within the department and assist them in preparing work schedules.
  • Directs and controls all associates to ensure that all day to day operational matters are handled on time.
  • Investigates cases happened in the hotel. Should criminal cases occur in the hotel, assist Police to do investigation work.
  • Maintains a WHG system for incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
  • is responsible for the entire operations, staffing and equipment of the Security Department.
  • Through close supervision recommends improvements and changes to the operation of the Security Department especially creating service standard of the hotel.
  • is to handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
  • Communicates effectively and efficiently with external agencies including police, fire authorities, and other related services
  • Trains associates according to established procedures and security training conducts training meetings to discuss problems and future plans, gives information and assignment
  • Manages 3rd Party security guards where applicable
  • Works closely with government agencies.
  • Any other duties as requested by the General Manager.

SKILLS & COMPETENCIES

  • Interpersonal and communication skills
  • Having good knowledge of security environments and hazards
  • Attention to details
  • Handling pressure
  • Understanding the business
  • Surveillance Skills.
Employment Disclaimer
 
In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on their behalf. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving as the management company and will not be the actual employer.

 

Qualifications

EXPERIENCE, CERTIFICATION & EDUCATION

  • Degree/diploma in a relevant field
  • Completed a course in Basic Fire fighting
  • Completed a course in First Aid
  • Fluent in English both verbally and written, Arabic is a plus
  • Computer literate
  • Experience in a similar role in Saudi Arabia

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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