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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1704740
Job Function: 
Marketing
Sales & Marketing
Location: 
Branson, Missouri United States
Brand / Resort: 
Wyndham Vacation Ownership
Schedule: 
Full-time

Senior CMP Agent

24 Mar 2017
Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations.  We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service.  It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.
 
Wyndham Vacation Ownership's vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states:
  • We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper.
  • We delight our customers by meeting their needs or exceeding their expectations.
  • We are "memory makers".
 
Job Title: Senior CMP/OPC Agent
 
Department: Marketing
 
Location: Branson, Missouri
 
DESCRIPTION: The qualified and professional individual for this position will be a working Senior CMP Agent, responsible for overseeing a team generating qualified tours to the Sales offices in Oceanside
 
Responsibilities/Job Duties:
  • Lead CMP and Greeter staff to ensure success throughout the shifts in regard to booth quotas in order to maintain site tour projections and APG budgets.
  • Conduct CMP and Greeter field training as required.
  • Monitor tour quality and compliance with tour qualification standards.
  • Submit Production Reports.
  • Handle any questions or problems that may arise with employees or guests in a patient, professional and courteous manner.
  • Conduct booth reviews to ensure the physical maintenance and basic safety of the physical location as insuring that booths are well stocked with supplies and up-to-date pitch materials.
  • Accountable for scheduling staff at all booth locations making sure there is adequate coverage at all times. Scheduling would include breaks, lunches and paid time off and would include scheduled overtime only at the approval of Manager/Director.
  • Be part of an interviewing and hiring team for new employees including the necessary paperwork.
  • Handle all staff personnel issues such as paid time off, missing punches, payroll, progressive discipline, dress code, incident reports, or professional behavior in accordance with all Company Policies and Procedures.
  • Set-up and tear-down of promotional booths and exhibits.
 
 
 
Qualifications
  • HS Diploma or GED required - BS/BA a major plus
  • Demonstrated Marketing/Sales experience; CMP/OPC experience REQUIRED.
  • Experience in training and motivational skills; must be creative dedicated and able to multi-task.
  • Requires excellent communication and leadership skills.
 
 
Experience in these positions/industries a plus: Hotel, resort, hospitality, customer service, account management, sales, business development, front desk, concierge, retail, server, restaurant, tourism, timeshare, inside sales, marketing, sales manager, sales agent, marketing representative, tourist information, host, OPC, CMP, CMA, CMR, tradeshow, event marketing, brand ambassador, welcome center representative, in-house marketing, vacation ownership sales, account manager, restaurant, vacation planner, appointment setter, business development, front desk, actor, customer service, marketing manager, marketing supervisor, sales agent, off property contact, community marketing representative, marketing representative, vacation planner, tourist information, welcome center representative, in-house marketing, timeshare, vacation ownership, in-house sales agent, front line sales agent, vacation counselor.

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