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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1717475
Job Function: 
Hotel/Resort Operations
Food & Beverage
Location: 
Doha, Ad Dawhah Qatar
Brand / Resort: 
Wyndham Hotel Group
Schedule: 
Full-time

Sous Chef - Wyndham Doha West Bay

07 Dec 2017
The Sous Chef, reporting directly to the Executive Chef, will be responsible for ensuring that all meals coming from the kitchen are well prepared with regard to quality and in providing excellent guest satisfaction. He / She will also require to manage food provisions, assist with guest queries and control costs in his department. 
 
KEY RESPONSIBILITIES 
  • Manages all aspects of the kitchen including operational, quality and administrative functions
  • Assists in positive outcomes from guest queries in a timely and efficient manner
  • Ensures that food stuffs are of a good quality and stored correctly
  • Manages the provision of food in the F&B outlets and taking action where necessary to ensure compliance with local legislation and the WHG standards
  • Assists the Executive Chef in the menu creation
  • Overses the production, preparation and presentation of all food items to ensure highest quality at all times.
  • Manages customer relations when necessary, in the absence of the Executive Chef
  • Assists Executive Chef in on-job training and motivation of the team
  • Controls costs without compromising standards
  • Complies with hotel security, fire regulations and all health and safety and food safety legislation.
  • Reports maintenance, hygiene and hazard issues.
  • Establishes associates work schedule in your department
  • Ensures that the cleanliness of kitchen at all times
  • Supervises the functioning of all kitchen associates, facilities in order to ensure maximum F&B department profit.
  • Informs on a daily basis the Executive Chef of all relevant information in operational and personal matters.
  • Inspects physical aspects of all kitchen areas, cold rooms and equipment
  • Assists with banqueting when required.
  • Works closely with the F&B managers and inform when F&B issues arise.
  • Coordinates and monitors all phases of loss prevention in kitchen areas
  • Responds to guest complaints in a timely manner.
  • Understands, implements and monitor promotions in outlets, including buffet.
  • Knows and enforces all local health department sanitation laws.
  • Prepares daily food production sheets.
  • Checks food purchases for proper ordering, quality and price structure.
  • Knows how to compute daily food cost daily.
  • Assesses food portion, size, visual appeal, taste and temperature of items served
  • Maintains a warm and friendly behavior to all associates of the hotel. 
Leadership  
  • Maintaining a business environment based on the Code of Conduct and Company Vision
  • Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances
  • Assists the Executive Chef in People leadership of direct reports of your team ( (recruitment and selection, performance management (Appraisal/PDP), associate development and motivation, counselling / disciplinary issues.
  • Conduct regular coaching sessions/1:1s with direct reports. 
Human Resources
  • Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc.
  • Ensure that the administration of the probation review process in your department and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties
  • Talent Reviews taken place as per the communicated timeline and are live in the business
  • Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged
  • Control the LTO, Absence and Payroll in your department in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
  • Manage the AES process in your department ensure that the follow up meetings are done and the associates have timely feedback.
  • Conduct interviews for relevant roles in conjunction with HR
  • Ensure that you dine in the Associate restaurant at least three times a week and provide HR Leader on property feedback
  • Support WYNcom with quarterly People, Community and Sustainability engagement events. 
Communication
  • To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
  • Conducted documented 121’s with all direct reports
  • Share all relevant information with Executive Chef, F&B Manager & HR in 121’s. 
Finance
  • Assist the executive Chef in planning and tracking departmental budget  
  • Plan and track departmental holidays and lieu days as per the needs of the business
  • Review with the Finance Leader/HR Leader the payroll figures
  • Ensure that the payroll is submitted to HR on the agreed date. 

SKILLS & COMPETENCIES 

  • Excellent planning and organizing skills
  • Strong supervisory skills
  • Excellent culinary skills
  • Good communication skills
  • Ability to work flexible hours
  • Ability to work under pressure. 
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience.
 
Employment Disclaimer
 
In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on their behalf. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving as the management company and will not be the actual employer.
Qualifications

EXPERIENCE, CERTIFICATION & EDUCATION 

  • A Minimum of 3 years in a similar role in a branded hotel
  • Diploma in culinary arts
  • Any certificate in safety and hygiene

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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