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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1805668
Job Function: 
Call Center & Customer Service
Location: 
Colorado Springs, Colorado United States
Brand / Resort: 
Dolce Hotels & Resorts
Schedule: 
Part-time

Spa Receptionist/ Front Desk

10 Apr 2018
As a world-class meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain Resort Colorado Springs, a Dolce Resort is a place where the possibilities are as endless as the views. For meetings, spectacular indoor and outdoor venues create the backdrop for imaginative events, allowing attendees to enjoy the beautiful setting while remaining productive and inspired.
 
Currently, we are searching for a talented Spa Receptionist/ Front Desk to join the team of the Cheyenne Mountain Resort Colorado Springs, a Dolce Resort and who will be responsible for assisting the spa staff in providing a unique and outstanding spa experience for our members and guests.  He/she is also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in all retail sales
 
ESSENTIAL FUNCTIONS:
  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Greet and welcome all guests and members.
  • Check guests and members in and out: administer keys to locker areas.
  • Process transactions for all events, guest fees, membership fees, dues, etc.
  • Handle all administrative functions of the spa including:  using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions.
  • Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort  (i.e. treatments, equipment and products).
  • Must be able to assist guests in the retail area.
  • Arrange for all spa appointments for ala carte services/activities and packages.
  • Must monitor appointments and ensure proper staffing to maintain sense of order and efficiency.
  • Assist guests and members with spa prescriptions.
  • Ensure facility is prepared for proper opening and closing each day.
  • Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order.
  • Provide Spa tours as necessary.
Qualifications
QUALIFICATIONS:
  • High School diploma or equivalent and/or 1-year experience in a spa or related field preferred.
  • 1-year retail experience preferred.
  • Flexible and long hours sometimes required.
  • Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

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