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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1712671
Job Function: 
Training
Location: 
Doha, Ad Dawhah Qatar
Brand / Resort: 
Wyndham Hotels and Resorts
Schedule: 
Full-time

Training Manager - Wyndham Doha West Bay

17 Oct 2017
As a Training Manager, you will be reporting to the Director of Human Resources with a dotted line to the Regional Learning & Development Manager. You will be in charge of preparing relevant training for associates and submit required reports in a timely manner.  
 
Job Description
  • Conduct training, using the Wyndham Facilitator’s Guides or other materials as necessary.
  • Hold regular meetings with the team to discuss issues and successes.
  • Evaluate department trainings’ performance, and ensure a consistent level of quality in delivery.
  • Making sure all Associates complete the mandatory Wyndham training modules.
  • Design and conduct an annual training needs assessment to determine the hotel’s priorities.
  • Implement training programs to address the hotel’s training needs.
  • Coordinate and support hotel trainings by ordering materials and scheduling training.
  • Schedule regional workshops and other training to ensure that all Associates receive required training.
  • Track and report on compliance with required training for all Associates.
  • Conduct regular inventory of training supplies and control materials to ensure an adequate supply of materials to conduct required training.
  • Assist in development of the annual budget.
  • Control training expenses and manage expenditures to meet the hotel’s needs while remaining within budget guidelines.
  • Monitor the service standards by position and ensure compliance for all new hires.
  • Become certified in all Wyndham standard training programs.
  • Attend Training Manager meetings as required; participate in regular Training Manager conference calls, and network with peers within Wyndham.
  • Conduct Wyndham Training Skills Workshop (Train the Trainer) and ensure that managers and supervisors are following the principles of this training in conducting regular departmental training.
  • Maintain communications with the Corporate Training Department regarding training issues and updates to training materials.
  • Be familiar with Guest Service reports, Associate Engagement Survey results and action plans, and mystery shopper or quality audit reports.  Use these results to determine training needs.
  • Maintain professional association memberships, attend industry conferences, and network within the industry to develop training management skills.
  • Coordinate outside vendors and industry resources to meet the property’s training needs, within budget guidelines.
  • Be involved with and support the efforts of the Wyndham Enrichment Committee and Safety Committee.
  • Assist with training in, support and track other required Wyndham training, such as Blood Borne Pathogens, Serving Alcohol with Care, etc.
     
Employment Disclaimer
 
In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on their behalf. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving as the management company and will not be the actual employer.
Qualifications
Minimum Qualifications Required
  • Bachelor's degree or equivalent combination of education, training, and experience
  • 2-5 years’ experience in a similar role ideally in a 5* branded hotel
  • Superior organizational and interpersonal skills
  • Strong verbal and written communication skills
  • Must have a dynamic, engaging classroom presence and ability to establish excellent rapport with internal clients
  • Ability to develop training aids and instructional materials using a range of media.
  • Knowledge of adult learning principles and ability to incorporate into classroom training design
  • Experience with training needs analysis and design
  • Working knowledge of Microsoft Office (WORD, Excel, Access, PowerPoint, Publisher).

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

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