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Start Your Hospitality Career with Wyndham Worldwide

Job ID: 
1714926
Job Function: 
Hotel/Resort Operations
Guest Services
Location: 
Charleston, South Carolina United States
Brand / Resort: 
Wyndham Grand Hotels and Resorts
Schedule: 
Part-time

Valet

06 Oct 2017

Valet

 

To serve guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property.  A Valet will assist guests with their car, ensure proper handling of their luggage while maintaining a professional appearance and cordial attitude to both guests as well as staff members.  This position will provide assistance to guests in the process of valet, check-in, check-out, and other related service needs as requested. Must be 21 years of age and possess a valid Drivers License.

 

Essential Job Functions

 

Responsibilities include, but are not limited to:

  • Greet guests and offer assistance as needed: including parking car, retrieving car, storing luggage, and check in, check out. Promptly greet guests in a friendly and professional manner. Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc. Coordinate transportation needs for owners and guests. Keep main entrance, lobby and porte-cochere clean and free of trash or other debris. Maintain luggage carts to ensure they are in working order. Assist with tracking bell cart inventory and proxy card inventory.
  • Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.  Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. 
  • Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.  
  • Performs other duties as needed 
Qualifications

Minimum Requirements and Qualifications

a)    Education
  • High School diploma or equivalent
  • Valid driver’s license 
b)    Training requirements
  • N/A
 c)     Knowledge and skills
  • Excellent communication skills.
  • Acquires job skills and learns company policies and procedures to complete routine tasks
  • Ability to read and comprehend routine instructions, short correspondence and memos
  • Ability to give high priority to customer service
  • Ability to solve problems with a minimum of guidance
  • Ability to read, write and understand English
  • Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
  • Ability to multi-task and work in a fast paced environment
  • Must be people oriented and able to work independently or with others as needed
 d)    Technical Skills
  • Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
  • Ability to legally drive a vehicle

*Must be 21 years of age and possess a valid Drivers License.


EOE M/F/D/V

 

Copyrights

If you require a reasonable accommodation to complete an application please email your request to Mycareer@Wyn.com and provide the job title and location to which you are applying.

© 2006-2017 Wyndham Worldwide Corporation. All rights reserved. Wyndham Worldwide and affiliated brands and logos are service marks and/or registered trademarks of Wyndham Worldwide or its subsidiaries in the United States and other countries.